Join the sentence halves to make statements about the text.
1. Smart chatbots on travel company websites can help people …
a. … 12 million people are still employed in the travel industry in the EU.
2. Some customers treat the chatbots as though they are …
b. … human and add emojis to their chat messages.
3. Computers can help the travel industry to save money …
c. … book their holidays at a travel agency.
4. Hotels need to find a way to save …
d. … find the best holiday.
5. AI can increase customer loyalty by helping hotel managers to …
e. … know more about their customers.
6. Even though travel companies use AI, over …
f. … experience of travel experts or travel reviews written by customers.
7. In the UK, nearly 20% of people still prefer to …
g. … money and increase customer loyalty.
8. Computers, AI and chatbots cannot replace the human touch, the personal …
h. … and to personalize customers’ experiences.
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