Match the key words with the definitions. Then, find them in the article to read them in context. The paragraph numbers will help you.
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comparison
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evolutionary
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industry
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chatbot
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statistics site
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1. a computer program that talks with human users, especially over the internet (para 1)
2. a particular trade or service and the people who work in it (para 2)
3. a group of numbers that represent facts or that describe a situation (para 2)
4. a website that compares the price of similar products and services (para 4)
5. used to describe slow change and development (para 5)
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automation
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loyalty
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personalize
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predict
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spa
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6. when you use the products or services of a particular business again and again (para 6)
7. a system that uses machines to do work instead of people (para 8)
8. make or change something so that it is especially suitable for a particular person (para 8)
9. say what you think will happen in the future (para 8)
10. a health club, usually in a luxury hotel, that provides treatments such as massage and a steam room (para 8)
