Fill in the gaps with the words from the box. Each word is used only once. You may need to change the word in order for it to fit the context. There are 2 extra words in the box.
Tips and Restaurants
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ABLE – MESS – SEE – ASSUME – MANAGE – SERVE – EXAM
CONSOLE – ACCORD – MONITOR – SATISFY – OBSERVE
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In response to recent Bucks guide on holiday tipping, one reader noted, “So far I never tipping guidelines for service personnel who disappoint you.”
We thought the reader made an astute and we, too, wondered what is considered proper tipping etiquette when service — whether from a waiter, hairdresser or doorman — disappoints. To find out what to do when service is bad, we asked Peter Post, an etiquette expert at the Emily Post Institute.
to Mr. Post, the time to show your disappointment with bad service is not when you’re giving a tip. Instead, you should complain before. “The time to complain about it is the time when the service is poor,” he said.
So, for instance, if you are at a restaurant and service is slow, or the waiter or kitchen up your order, Mr. Post recommends talking to the offending person and the and expressing your distress. Often, you’ll even get a free meal or at least a discount as , much more than you would save by cutting the tip.
The same philosophy should apply when dealing with providers like hair stylists or dog walkers, Mr. Post said. Don’t wait until a holiday tip to show your . Instead, he said, let them know if they are disappointing you when the service is bad, and if they don’t change their behavior, change service providers before a holiday tip would even be an issue.
Still, there may be situations where you have less to change service providers or your complaints don’t seem to have any impact. That could happen, for instance, in the case of a doorman.
In such situations, Mr. Post said, it may be appropriate to cut your tip to less than you give the other doormen or not to give a tip at all, you’ve made a good effort to complain about the bad service.
